FAQ
Which tag size would you recommend for small pets?
The smallest tag I have available is the 1.00" small round tag. Perfect for cats and small dogs. Some pet owners get the square, oval, standard round or bone shaped tags for their small pets as well. For help choosing the appropriate size please refer to the tag sizing chart below the main picture on the tag product page. You can also watch our pet ID tag size comparison video here.
I would prefer to not have my pets name on the tag, how do I do that?
You can just write "NO NAME". If you wouldn't like a phone number you would just write "NO NUMBER".
What is the best type of photo to upload for the character tags?
A front-facing photo of your pet is ideal.
How long will it take for me to receive my tag?
Typically it takes about 3-5 business days for us to create your tag.
You can expect your order 3-5 business days after shipment.
Can I request a custom design or phrase?
You can contact me regarding any special requests.
Can I let my dog wear one of your dog collars in water?
Not recommended. These are handmade collars and would recommend taking the collar off before a bath or swim to keep the colors looking bright.
Do you ever have coupon discount deals?
Yes! Check out our limited-time offers on our blog or Facebook page.
You can also join our mailing list to keep up to date with our latest deals.
Do you have gift certificates?
Yes! Send us a request for the amount you wish to purchase and we will send you a digital gift certificate. If you would prefer to have the gift certificate mailed to you, that could be arranged as well.
Do you ship internationally?
Due to extreme delays from COVID-19, we only ship within the US at this time.
What's your Return / Exchange policy?
Since our tags are hand-crafted and take a great deal of time to create, we don't accept returns for refunds. If we make a typo mistake (i.e. pet's name, phone number, address) we will replace the tag asap. Retail displays and gift cards are non-refundable. We will exchange dog collars or dog leashes for a re-shipment fee.
Do you offer wholesale?
Yes, please contact us.
I bought a Gift Card from a Retailer. How do I use it?If you bought a Gift Card from Decemeber 2014 to Dec 2018 Please contact us with the gift card number and the tag you would like to have. Email orders@awpaws.com